Marketing Manager at Exzellenz Career Shapers Pvt Ltd
Views:519 Applications:77 Rec. Actions:Recruiter Actions:15
Team Lead - Customer Support - EduTech (2-4 yrs)
Immediate Hiring for Customer Support Team Lead
Location: JP Nagar, Bangalore
Experience: 4+ years
Languages: English & Kannada Mandatory
Salary: Upto 7 LPA
Roles & Responsibilities:
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Skills
- You have at least 5 years experience within a Customer Service role, ideally within the Ed Tech industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong mentor and coach who can build high performing teams
- Prior experience in softwares such as Lead Square (or any similar CRM) , Ameyo, Zoho.
Required Qualifications:
- Undergraduate in commerce/science/management, counseling, or related student service area.
- Communication Skills, Interpersonal Skills and Presentation Skills
- English & Kannada Mandatory(Malayalam/Telugu/Tamil) will be an added advantage.
Perks and Benefits:
- Paid Leaves
- Leave Encashment
- Flexible Working
- Health insurance
- PF
- Laptop
- Mobile
