Team Lead - Customer Support (6-10 yrs)
Team Lead - (Customer Support)
Location : Hyderabad
Experience : 6 - 10 Years
CTC: 5 - 6 Lakhs
Vacancy : 2
Job Description :
- Manage a team of up to 15 Customer/ Technical Support Representatives including Tier 2.
- Oversee the delivery of customer support for a specific client whose service will be delivered via voice, email, chat and other various channels of support.
- Manage resourcing to ensure SLA's are met.
- Coach and train CSR's to ensure a first-class customer experience.
- Carry out Quality Monitoring.
- Take an active role in the setup of new projects or change to existing projects.
- Deal with escalated customer issues.
- Good Knowledge about gaming in general
- Good knowledge of all the gaming consoles i.e. X360, PS3 and Nintendo
- A passion for gaming and expertise in game playing in various game genres, both online and offline is essential
- Good people management skills
- Excellent written and verbal communication skills
- Basic knowledge of MS Excel and PowerPoint
- Requires flexible availability for shift to cover hours of operations
Working Days : 5 Days a Week
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
