HR-Manager at Creative Clap Consultants
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Team Lead - Customer Support (3-8 yrs)
- Graduate with overall 3+yrs experience as team leader in a domestic/international contact centre in an inbound process (preferably BFSI process) with a team size of at least 15 advisors
- Experience in email handling,Handson experience on ticket management tool, preferably on Freshdesk would be added advantage.
- Proficient in Ms Office, Ms Excel, Ms PowerPoint
- Demonstrates a proficient knowledge of email adequate.
- Candidate should be willing to work in rotating shifts (Night Shifts for male candidates)
- Strong coaching abilities - takes responsibility for coaching people to drive excellent Customer experience
- Analytical and out of the box thinker
- Good interpersonal skills
- Excellent communications skills - written and verbal for English language and only verbal for Hindi language
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