HR Manager at Yo HR Consultancy
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Team Lead - Customer Success - Employee Wellness Solution (10-15 yrs)
Customer Success- Team Lead
Locations-Bengaluru/ Delhi
Experience: 10 to 15 Years
Must-Have:
- Experience in cross-selling/up-selling in corporate
- Experience in Dealing with HR Fraternity
- Experience as a Customer Success Manager
Experience :
- 10 + years of experience in working in and engaging in corporate
- Any knowledge and exposure in HR/Employee Engagement (ideal)
Responsibilities and Duties:
- Meet team revenue goals from the portfolio of accounts
- Work with stakeholders to ensure timely billing and collection
- Ensure contract renewal
Customer:
- Work with customer sponsors to drive new users and utilization of platform and services using innovative campaigns for awareness, engagement to impact business, productivity and employee performance
- Ensure reviews, governance and monitoring of service delivery with sponsors and C suite.
- Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value-added solutions
- Build deep connects between 1to1 and customer across senior management in stakeholders - Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration
- Secure testimonials from sponsors
- Onboard and implement new customers won by sales
Team :
- 3-5 CSM team reporters engagement, and capability development
- Implement CSM Playbook, share best practices on launch, awareness, engagement and adoption
- Support strategic initiatives where needed
