- Our client was born as an innovative solutions provider that solved complex Fleet Management problems going beyond conventional wisdom. From the beginning itself we have maintained being a client-focused solutions developer.

The Job : 

Your Responsibilities will include :

- Monitoring call quality to ensure that customers are receiving high-quality service

- Developing employee skills by providing training opportunities, encouraging teamwork, and fostering a positive working environment

- Enforcing company policies and procedures to ensure compliance with federal regulations

- Conducting performance reviews to measure team member performance and provide feedback

- Managing a team of customer service representatives who are answering questions or resolving issues for customers

- Conducting meetings with management to discuss departmental goals, objectives, and challenges

- Maintaining contact with clients to schedule appointments, answer questions, and provide updates on progress

- Coordinating with other departments to ensure that all aspects of customer service are being met

- Implementing new technology to improve efficiency and productivity of the call center

Ideal Candidate

Skills Required :

- Minimum 2 Year Experience as Team lead

- Excellent Communication Skill

- Fluent in English, Malayalam, (Hindi-Additional Preference) in order to be able to effectively liaise with stakeholders in the region.

- Should be Proactive

- Interpersonal Skill

- The capability of working as a Team Lead

- Training Staff

- Make Developing Plans

- Team Management Activity

- Ability to Interact with International Clients

Job Types : Full-time, Regular / Permanent, Fresher

- Managing a team of 6-10 people.

- Able to relocate

- On-Site Job

- Experience within Internal Communications, would be a strong advantage.

- You are a strong networker & relationship builder

- You are a strong team player who can manage multiple stakeholders

- You are a strong mentor and coach who can build high performing teams

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.