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17/02 Anupama Kumari
HR at TCI Express Ltd

Views:177 Applications:51 Rec. Actions:Recruiter Actions:18

TCI XPS - Executive - CRM (4-6 yrs)

Ahmedabad/Bangalore/Chandigarh/Gujarat/Hyderabad/Kolkata/Mumbai Job Code: 147484

Main Accountabilities :

- Drive CRM Strategy aimed at encouraging Client retention and loyalty.

- To track and note every customer, to collect data.

- Analyse TCI Express every customer business growth monthly and yearly

- Targeting and acquiring competitors customers.

- Winning/ regaining-back lost customers.

- Maximizing customer lifetime value strategies.

- Champion the CRM department in their respective region.

- This entails assessing and managing the remote customer service team to continually improve processes and outcomes.

- Branch wise customers data compilation

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