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10/10 Anupama Kumari
HR at TCI Express Ltd

Views:749 Applications:85 Rec. Actions:Recruiter Actions:6

TCI XPS - Associate - Customer Support (1-3 yrs)

Ahmedabad/Bangalore/Delhi/Hyderabad/Kolkata/Pune Job Code: 50104

Position Title: Customer Service Associate

Profile Summary

Candidates should be from reputed Organization having 10+2/ UG/ Any degree with at-least 1-3 Years of Customer care experience.

Job Purpose:

The incumbent would be responsible for attending customer calls and managing the Key Customers within TCI Express Ltd.

Skills/Expertise:

- Should have good communication skills.

- Should be analytical with good interpersonal skills.

- Must have 1-3 years of call center/ BPO experience over phone support

- Should know to create MIS/ data in the given format

- Should be IT Savvy (Excel, power-point, word, web browsing, mails, etc.).

Job Description : 

- Answer Inbound Customer Service Call as well as Key Customers who have specific queries.

- Take care of concerns raised by key customers and help them with solution over email or phone

- To coordinate with internal team to find the status and get it resolved before replying to customers to and record complaints in the Customer Service application.

- Answer queries and resolve problems and give clarity on desired information.

- Prepare report and MIS as per required format on daily basis.

- Work and be part of Customer Response Team and work in team with solution-centric approach.

Location: Pune, Delhi, Bangalore, Ahmedabad, Hyderabad, Kolkata

Qualification: 12th/ Graduate

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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