Talent Acquisition Specialist at Tazapay
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Tazapay - Account Manager - Sales (2-4 yrs)
Account Manager
- At Tazapay, client relationships are our top priority. We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with Excel, spreadsheets & data. Apply today and get a global exposure of clients and help us build meaningful, long-lasting relationships that move our business forward.
Objectives of this role :
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic growth plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Responsibilities :
- Handle inquiries and requests from customers and address their needs and escalate to the correct teams for timely assistance
- Stay on top of accounts, making sure they receive world class service
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Required skills and qualifications :
- 2-4 years of professional experience in a sales or customer service role preferably from payments/fintech company
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
Preferred skills and qualifications :
- Proven track record of meeting or exceeding targets and receiving positive customer feedback
- Proficiency with data analysis and excellent interpersonal skills
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