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18/06 Zil Rindani
HR at Tatvic Analytics

Views:89 Applications:39 Rec. Actions:Recruiter Actions:5

Tatvic - Manager - Customer Support & Engagement (2-4 yrs)

Ahmedabad Job Code: 121493

- Clear understanding of current product offerings

- Understand client support queries, analyze and debug the queries and respond with the best possible solution in order to reduce the number of email threads

- Attain, response and close the support and presales queries with respect to defined SLAs

- Manage support forums on various marketplaces and drive ratings and reviews from it

- Carefully review presales queries and draw them to conversions

- Understanding of eCommerce website structure

- Knowledge of one of the known CMSes like Wordpress, Shopify, Magento, WooCommerce, etc. is a plus

- Basic understanding of Google platforms like Google Analytics, Google Ads, Google Merchant Center etc.

- Build a strong business relationship with the agencies, plan and draw various client engagement activities

- Create and manage client support and engagement reports, generate meaningful business and product insights from them

- Create and manage various documents like installation guides, user manuals, FAQs for various products

- Basic programming knowledge

Technical Competencies:

- Email communication skills

- Experience in client support

- Experience in client engagement

- Debugging skill with various online/offline tools

- Document Management

- Programming Knowledge

- Understanding of various google products like Google Analytics, Google Ads, etc.

- Understanding one of the widely used CMSes like Magento, Shopify, WooCommerce

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