Job Description : Key Account Manager | Bancasssurance Partnership

A. Position Overview :

Position Title : Key Account Manager

Department : IDFC First

Level/ Band : Executive

Role Summary :

- Visit partner branches and interact with Bank branch managers

- Ensure sales targets assigned are met on every parameter

- Interact with customers to explain the products and solutions

- Help branches mapped to her/him help achieve insurance sales targets

B. Organizational Relationships :

- Reports To Cluster Manager

- Supervises NA

C. Job Dimensions :

- Geographic Area Covered Branches

- Stakeholders Internal Supervisors, Ops, Underwriting, Legal

- External IDFC First Bank - Channel Partner

Key Result Areas :

- Partner and Client Management

- Exceeding branch level targets (NB, renewal, STP, digitisation, product mix etc.)

- Interact with the Bank branch teams and customers to explain the products and promote the brand

- Sales and support to all branches assigned - complete documentation, medicals, close pending documentation.

- Drive local contests and engagements to engage teams

- Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life

- Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status.

- Take help from them to push & motivate them to maintain productivity

- Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

- Aid the bank branches to adopt new processes and technology

- Ensure sales targets assigned are met on every parameter :

- Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.

- Align partner to ensure both teams are working towards the same goal

Customer service :

- Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

Qualification : Graduation

- Experience 2 to 4 years of work experience in Insurance/Financial Service Background, Public Sector Bank partner work experience would be preferable

Skills :

- Good product knowledge

- Working knowledge of MS Office

- Creative thinking skills

- Supervising/Leadership skills

- Teamwork Skills

- Influencing skills

- Relationship Building skills

- Decision making skill