HR Recruiter at TalkCharge
Views:524 Applications:70 Rec. Actions:Recruiter Actions:36
TalkCharge - Executive - Customer Support (0-5 yrs)
Customer Support Executive
Key Responsibilities :
- Excellent verbal & written communication skills
- Manage Voice/Non voice Process- Payment, Refunds etc.
- Ensures metrics, monitor process, provide regular coaching & mentoring to team Knowledge of payments and fintech
- Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
- Suggest ways to improve the process based on continued interactions with customers.
- Providing information about a product or service.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Manage and take ownership of the resolution process for all customer related issues.
Desired Candidate Profile :
What we want you to have :
- Excellent verbal and written communication skills.
- Technical bent of mind to isolate a problem quickly.
- Have proven experience in the same domain.
Education : B.Sc., B.Tech/B.E., BCA, MCA/ Any Graduate
Employment Type : Full-time
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
