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10/05 Harsh Raj
Talent Acquisition Intern at Tactopus

Views:76 Applications:34 Rec. Actions:Recruiter Actions:0

Tactopus - Manager - Customer Success (1-10 yrs)

Anywhere in India/Multiple Locations Job Code: 212533

About Us :

- Tactopus is an impact-driven education technology startup, with the vision to change how children with learning difficulties and developmental delays, access learning.

- We are building a one-stop solution for parents, children and educators to find resources, host classes, track progress and more. Get more details here -

- As a company, we focus on impact, innovation, and high quality. We also promote entrepreneurial thinking and initiative-taking amongst all our employees.

Responsibilities :

- Managing the customer support team

- Planning and execution of the customer support strategy for onboarding and retention

- Identify customer needs and help customers use specific features

- Maintain customer relationships, case histories and documentation

- Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements :

- Experience in managing teams

- Excellent communication, problem-solving and analytical skills

- Sensitivity in working with multiple cultures and beliefs, and to gender equity and inclusivity

- Is comfortable giving feedback to young and older teachers to enhance program quality

- Is comfortable working in fast-paced, unconventional work environments

- Proactive, self-managed and comfortable taking responsibility on their own

- Strong planning and organizational skills with exceptional attention to detail and time-management

- Either 3+ years experience with customer support roles, or 1+ years as a analytical process owner

Good to have :

- Regional language proficiency

- Experience as a Customer Support Specialist or similar client facing process owner role

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