05/09 Akriti
Talent Acquisition Specialist at Synup

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Synup - Manager - Customer Success (3-8 yrs)

Bangalore Job Code: 89658

Customer Success Manager


Location: Kormangala, Bangalore


Shift Time: 6.30 PM - 3.30 AM (Night Shift)


Responsibilities :


- Be the primary point of contact for Synup customers and continually delight them with a positive, customer-centric attitude. 


- Ensure a smooth onboarding of new customers.


- Conduct business reviews periodically.


- Work with customers to ensure they are leveraging Synup solutions effectively and finding value in our services. 


- Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience. 


- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. 


- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. 


- Drive increased product adoption and build customer advocacy.

Qualifications :


- Bachelor's degree and 3 to 5 years of experience in B2B customer-facing roles, such as Customer Success or Account Management. 


- Possess strong phone, written and verbal communication skills with excellent presentation skills 


- Confident, high energy, self-motivated and a true team player 


- Experience working with senior and executive-level customer contacts 


- Demonstrated ability and desire to work and excel in a fast-paced environment 


- Excellent multitasking and project management skills 


- Basic SEO knowledge


- Well-organized, with high attention to detail and ability to prioritize 


- Proficiency in MS Office.

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