05/09 Akriti
Talent Acquisition Specialist at Synup

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Synup - Manager - Customer Success (3-8 yrs)

Bangalore Job Code: 89658

Customer Success Manager

Location: Kormangala, Bangalore

Shift Time: 6.30 PM - 3.30 AM (Night Shift)

Responsibilities :

- Be the primary point of contact for Synup customers and continually delight them with a positive, customer-centric attitude. 

- Ensure a smooth onboarding of new customers.

- Conduct business reviews periodically.

- Work with customers to ensure they are leveraging Synup solutions effectively and finding value in our services. 

- Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience. 

- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. 

- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. 

- Drive increased product adoption and build customer advocacy.

Qualifications :

- Bachelor's degree and 3 to 5 years of experience in B2B customer-facing roles, such as Customer Success or Account Management. 

- Possess strong phone, written and verbal communication skills with excellent presentation skills 

- Confident, high energy, self-motivated and a true team player 

- Experience working with senior and executive-level customer contacts 

- Demonstrated ability and desire to work and excel in a fast-paced environment 

- Excellent multitasking and project management skills 

- Basic SEO knowledge

- Well-organized, with high attention to detail and ability to prioritize 

- Proficiency in MS Office.

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