05/09 Akriti
Talent Acquisition Specialist at Synup

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Synup - Customer Support Role (2-7 yrs)

Bangalore Job Code: 89657

Customer Support

Location: Kormangala, Bangalore

Shift Time: 6.30 PM - 3.30 AM (Night Shift)

Responsibilities :

- Manage incoming calls and tickets

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions.

- Take the extra mile to engage customers

Qualifications :

- Bachelor's degree and 0 to 2 years of experience in B2B customer-facing roles.

- Possess strong phone, written and verbal communication skills with excellent presentation skills

- Confident, high energy, self-motivated and a true team player

- Experience working with senior and executive-level customer contacts

- Demonstrated ability and desire to work and excel in a fast-paced environment

- Excellent multitasking and project management skills

- Basic SEO knowledge

- Well-organized, with high attention to detail and ability to prioritize

- Proficiency in MS Office.

Skills :

- Communication, Support Function, Customer Interaction, Customer needs, Customer Engagement

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