Talent Acquisition Specialist at Synup
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Synup - Customer Support Role (2-7 yrs)
Location: Kormangala, Bangalore
Shift Time: 6.30 PM - 3.30 AM (Night Shift)
- Manage incoming calls and tickets
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions.
- Take the extra mile to engage customers
- Bachelor's degree and 0 to 2 years of experience in B2B customer-facing roles.
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Experience working with senior and executive-level customer contacts
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Basic SEO knowledge
- Well-organized, with high attention to detail and ability to prioritize
- Proficiency in MS Office.
- Communication, Support Function, Customer Interaction, Customer needs, Customer Engagement