05/09 Akriti
Talent Acquisition Specialist at Synup

Views:211 Applications:61 Rec. Actions:Recruiter Actions:61

Synup - Customer Support Role (2-7 yrs)

Bangalore Job Code: 89657

Customer Support


Location: Kormangala, Bangalore


Shift Time: 6.30 PM - 3.30 AM (Night Shift)


Responsibilities :


- Manage incoming calls and tickets


- Identify and assess customers- needs to achieve satisfaction


- Build sustainable relationships and trust with customer accounts through open and interactive communication


- Provide accurate, valid and complete information by using the right methods/tools


- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


- Keep records of customer interactions.


- Take the extra mile to engage customers

Qualifications :


- Bachelor's degree and 0 to 2 years of experience in B2B customer-facing roles.


- Possess strong phone, written and verbal communication skills with excellent presentation skills


- Confident, high energy, self-motivated and a true team player


- Experience working with senior and executive-level customer contacts


- Demonstrated ability and desire to work and excel in a fast-paced environment


- Excellent multitasking and project management skills


- Basic SEO knowledge


- Well-organized, with high attention to detail and ability to prioritize


- Proficiency in MS Office.

Skills :


- Communication, Support Function, Customer Interaction, Customer needs, Customer Engagement

Add a note
Something suspicious? Report this job posting.