Senior HR at Synoris Information Pvt Ltd
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Synoris Information Systems - Executive - Customer Relationship (1-2 yrs)
1.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem
2.Selecting and explaining the best solution to solve the problem expediting correction or adjustment, following up to ensure resolution
3.Prepare product or service reports by collecting and analyzing customer information
4.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
5.Resolve customer complaints via phone, email, mail or social media
6.Use telephones to reach out to customers and verify account information
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