Sutherland is seeking an analytical and strategic-thinking person to join us as Content Writer. We are looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy to follow articles or decision trees. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Writers in this role get to :

Writing :

- Create self-service and assisted service troubleshooting articles for the operations team by reauthoring content for products

- Team to leverage open source, existing documentation, manufacturer content, client systems to create product related documents to reauthor articles

- Read through exhaustive open sources and documents to restructure information and create simple step-based and easy to follow articles

- Able to comprehend and write self-service articles and align to client tone of voice (instructional or conversational)

- Reauthoring of content will be aligned to DITA SOP and troubleshooting formats

- Reauthor and format content for DITA using editor or other tools

- Streamline processes and build flowcharts where applicable

- Publish content to KM (internal or third party)

Ensure Quality :

- Establish a style guide to author articles effectively to ensure consistency in article writing

- Creating new templates, if required, to author different article types

- Build the content taxonomy and include SEO words to enable quick search

- Work on preparing well-structured articles using authoring tool and prepare the articles for client Knowledge Management System

- Ultimately deliver quality writing articles to effectively troubleshoot queries. Ensure all-around consistency (style, fonts, images and tone)

- Set up a quality process to ensure content governance for each article published

- Content team member must have previous experience and be able to author content in DITA XML using an editor

- Must have existing content writing experience of around 1.5 to 3 years

Strengthen relationships :

- Work with client team to create content for effective query resolution

Our most successful candidates will have :

- Proven experience as a content writer, technical writer or similar role

- Portfolio of published articles

- Experience doing research using multiple sources

- Excellent English language written and verbal communication skills

- Ability to meet deadlines

- Graduate in any stream or related field

- Degree in English literature and journalism would be an added advantage

- Previous experience of working in DITA XML or similar tools would be an added advantage

- Experience with Content Management Systems (e.g. WordPress, Oxygen) and content writing would be an added advantage

Job Location - Chennai (WFO)

Shift Time - 12.30 pm to 9.30 pm

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