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16/02 Neha Gupta
HR Generalist at Suraasa

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Suraasa - Assistant Counsellor - Sales (1-2 yrs)

Gurgaon/Gurugram Job Code: 312963

Company Overview :

- Suraasa is a multi-national EdTech company that empowers school teachers by helping them super-charge their career growth and inspire millions of youth to become high-impact, high-achieving, and high-earning motivated teachers.

- Winning the trust of some of the most ambitious government bodies in the world, we are one of the very few firms globally contributing to UN SDG 4: target 4.c of Increasing Number of Qualified Teachers to deliver Quality Education's worldwide.

- Suraasa is founded by a visionary team of global pedagogy experts, industry's leading technologists, the world's top MBAs, top Management Consultants, and counsellors in the industry

- Before launching Suraasa, the passionate team has been recognized as "India's Best Teacher Training Company" award thrice-in-a-row and gained the trust of 75,000+ teachers from 1600+ schools from 21 states of India. Check out our initial journey here: YourStory.

- We are looking for the next outstanding person to join our fast-growing team and make millions of teachers and school children smile every day.

- Apply now! We can't wait to meet you and start this incredible journey together!

Assistant Sales Counsellor

- We are looking for result-oriented and motivated Junior Inside Sales Specialists / Assistant Counsellors who can develop strong technical knowledge about our educational products, industry and customer base to support the customers' purchase decisions.

- Additionally, the candidates will be required to effectively prospect, pre-qualify leads, counsel select customer groups, and prepare qualified leads for Counsellors, while developing the skills to move up on the counselling career track.

- This role provides fast growth opportunities as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated.

Responsibilities :

- Cold call prospective clients and increase mass reachout via telecalling

- Build a thorough technical understanding of our products and help potential customers in understanding what we have to offer through effective articulation

- Engage with potential customers, identify key pain points, provide counselling to certain segments, and refer qualified leads to appropriate senior counsellors

- Maintain excellent and supportive rapport with all leads, improve show-up rates in the counselling sessions

- Follow up post-sale to collect feedback, ensure customer satisfaction and gain referrals

- Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies

- Use CRM to track leads daily and manage pipeline

- Achieve monthly targets, and unlock fast growth opportunities

Qualification Criteria:

- For Assistant Counsellors : 1-2 years of experience in counselling/telesales/customer service with high customer-interaction roles

- Excellent verbal communication skills, strong conversationalist, and well-versed in English

- Strong negotiation and objection handling skills with the ability to work within deadlines

- Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude

- Proficient with Microsoft Office/Google Documents and CRM systems

Additional Requirements:

- This is a work-from-office role.

- Integrity, professionalism, team collaboration, and full dedication/availability during the assigned working hours are paramount

- Keep company work & data 100% secure and not visible to any other but the employee

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