Job Title / Designation: Support Executive

Job Description:

- Place orders on all exchanges as requested by clients over the phone.

- Respond to customer requests by phone and/or email.

- Provide technical support to clients with relation to the trading software.

- Maintain the company's quality standard while responding to client queries.

- Maintain contact with all clients to ensure high levels of client satisfaction.

- Maintain discipline in adhering to work timings set by the organization.

- Continue to stay updated on markets and related news. Be informed.

- Give the clients facts about what has happened in the markets, do not give tips on what can happen.

- Assist in the implementation of company growth plans as needed.

- Assist in maintaining client relationships and sourcing referrals.

- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Key Roles and Responsibilities:

- Should be self-motivated and have knowledge about the financial industry.

- Should listen to the customer requirements and perform the task at hand appropriately.

- Should be attentive and responsible while executing client orders.

- Maintaining relationships with existing customers via telephone calls and emails.

- Attending team meeting and sharing best practice with colleagues.

- Must be a self-starter who enjoys a fast-paced atmosphere.

- Must demonstrate traits of being in the service industry.

- Ability to work independently.

Required Knowledge, Skills and Abilities:

- Good team player and should meet or exceed team goals.

- Plan decisions and practice good judgment.

- Work collaboratively and efficaciously as a team member.

- Be self-motivated, confident, energetic, and creative.

- Effectively communicate and make best use of interpersonal skills.

- Should be able to deliver creative and innovative thoughts.

- Communicate excellently in verbal and in writing with all kinds of people.

- Minimum/Maximum/ Work Experience Required: 0-2 Years - Freshers can also apply

- Annual CTC: As per company's standards

- Location(s) of Job: Bangalore

Minimum Education Requirements: Graduate in any stream. Candidates having NCFM Certifications will be preferred.

No of rounds of Interviews: 3 rounds of interview.

Languages: English / Hindi / Local Language.

Number of Vacancies: 20 Positions.

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