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16/06 Nidhi Naresh Parmar
Manager - HR at Support Direct (India) Pvt Ltd

Views:16 Applications:12 Rec. Actions:Recruiter Actions:3

Support Direct - Client Account Manager (5-10 yrs)

Mumbai Job Code: 218563

JOB PURPOSE :

To assist the company in reaching goals and objectives related to sales, productivity and profitability

ACCOUNTABILITIES :

- Develop and maintain professional relations with the client, to ensure smooth operational service levels are met and client satisfaction is achieved.

- Implement and monitor team performance metrics & creating reports.

- Demonstrate management skills such as leadership, planning and organization.

- Drive sales through marketing companies to ensure SLA are met and targets achieved.

- Operate & liaison as the lead point for all clients and marketing companies.

- Coordinate with the stakeholders to ensure everything is streamlined and ensure smooth work process.

- Responsible for timeliness and accuracy of reports sent.

- Prepare reports & analyse data for senior management.

- Arrange trainings external marketing company associates and internal team and ensure they perform the best.

- Travel to cities to meet the client and visit marketing companies to ensure better results.

- Pay strict attention to detail & analyse reports to ensure the same is cascaded to all concerned.

- Supervise and coordinate with team members to ensure all deadlines are adhered.

- To bring in innovative ideas and optimize processes to ensure faster and reliable growth.

- Create and manage growth and operations strategy and act as an interface with the between the client and the MC's.

- Develop new ideas for future offerings with the mission to develop business.

- Implement strong processes and drive efficiency to deliver consistency and reliability.

- Knowledge on drafting service level agreements & client contracts


QUALIFICATION :

- Graduate in any discipline

- Master degree will be an added Advantage

JOB KNOWLEDGE, SKILLS & EXPERIENCE :

- Relevant experience in handling operation process and driving sales.

- Knowledge of Microsoft office and advanced excel

- Good communication & people skills

- Organizational/multitasking skills

KEY RELATIONSHIPS/ CUSTOMERS :

- Marketing companies

- Clients

Notice period: Immediately- 15 days

Experience: 5-8 Years

Location: Malad, Mumbai, Maharashtra

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