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17/02 Alok Shastri
HR Head at

Views:41 Applications:17 Rec. Actions:Recruiter Actions:12 - Intern/Associate - Customer Support (0-1 yrs)

Any Location Job Code: 147568

Responsibilities :

The customer support executives primary duties include but are not limited to:

- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Identify customer needs and help customers use and educate them about product features.

- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share with our Product, Sales, and Marketing teams

Who are we looking for?

- Excellent computer knowledge with proficiency in Microsoft Word, PowerPoint, and Excel

- Ability to work independently and complete assigned tasks within identified time frames

- Organized, dependable, and detail-oriented

- Team Player Quick Learner and Efficient High sense of urgency

- Excellent communication skills (written and verbal)

Why should I join

- Work as part of the core team and experience the aspects of growing a business exponentially.

- You'll have room to grow- your way!

- Work flexible hours, and get paid for using coworking spaces and getting home-office materials.

- Be a part of monthly after works and quarterly team meetups and team offsites twice a year to hills, forests, or beaches.

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