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10/01 Namit Gvalani
Operations Manager at Maverick Dreams

Views:145 Applications:15 Rec. Actions:Recruiter Actions:2

Superhero Toy Store - Executive - Customer Relationship (1-3 yrs)

Mumbai Job Code: 105787

- Handling outbound and inbound calls

- Building relationship with key customers

- Act as point of contact for complaints and escalate issues as appropriate

- Providing on time support and communication to customer within TAT

- Handling customer query after delivery of order

- Helping customer with status of their orders / returns

- Understanding customer concern and to help them solving their query with their satisfaction

- Communicating with customers through various channels, mails, chat, calls, social media

- Ensuring seamless communication with team to keep high moral and low chances of mistake

- Efficiently managing returns of customers to win their loyalty with satisfaction

- Profiling customers based on data via past transactions, complaints etc.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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