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10/01 Namit Gvalani
Operations Manager at Maverick Dreams

Views:55 Applications:10 Rec. Actions:Recruiter Actions:2

Superhero Toy Store - Executive - Customer Relationship (1-3 yrs)

Mumbai Job Code: 105787

- Handling outbound and inbound calls

- Building relationship with key customers

- Act as point of contact for complaints and escalate issues as appropriate

- Providing on time support and communication to customer within TAT

- Handling customer query after delivery of order

- Helping customer with status of their orders / returns

- Understanding customer concern and to help them solving their query with their satisfaction

- Communicating with customers through various channels, mails, chat, calls, social media

- Ensuring seamless communication with team to keep high moral and low chances of mistake

- Efficiently managing returns of customers to win their loyalty with satisfaction

- Profiling customers based on data via past transactions, complaints etc.

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