Operations Manager at Maverick Dreams
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Superhero Toy Store - Executive - Customer Relationship (1-3 yrs)
- Handling outbound and inbound calls
- Building relationship with key customers
- Act as point of contact for complaints and escalate issues as appropriate
- Providing on time support and communication to customer within TAT
- Handling customer query after delivery of order
- Helping customer with status of their orders / returns
- Understanding customer concern and to help them solving their query with their satisfaction
- Communicating with customers through various channels, mails, chat, calls, social media
- Ensuring seamless communication with team to keep high moral and low chances of mistake
- Efficiently managing returns of customers to win their loyalty with satisfaction
- Profiling customers based on data via past transactions, complaints etc.
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