HR Intern at Sulekha.com New Media Pvt Ltd
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Sulekha - Executive - Digital Customer Support (1-5 yrs)
Job Description & Expectations:
We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.
Responsibilities:
- Work on base profile enrichment of existing ProManage clients who want to Enhance their presence in Google, Bing and others as we add on.
- Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.
- Onboarding clients by confirming documents and claiming google listings and maintaining client database.
- Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings
- Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.
Key Skills:
Effective Task Execution:
- Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.
- Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.
Data Management Proficiency:
- Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets.
- Ensure data accuracy, consistency, and integrity through meticulous recordkeeping and regular verification processes.
Communication and Collaboration :
- Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.
- Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.
Time Management and Task Completion :
- Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines.
- Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments
Education, Professional and Personal Attributes
- Any graduation is preferred.
- Good knowledge of English, Hindi and 1 regional language is a MUST - to help with category expertise
- Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.
- A resource who can be trained in Digital marketing or with a basic digital marketing skills
- Should possess an innate love of data and ability to see new patterns that impact business
- Positive, initiative driven and passionate about digital marketing
- Result oriented, entrepreneurial and self-motivated
- Ambitious and flexible
- Other aspects
- Reporting to Manager/Sr. Manager
- Must be based out of Chennai with no travel involved