Senior HR Recruiter at Suffescom Solutions Pvt Ltd
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Suffescom - Executive - Client Service (0-4 yrs)
Job BrieFWe are looking for an active, energetic Client Support Executive, Who is responsible for Customer\'s help for all tech challenges faced while using the Product and services provided.
ROLES AND RESPONSIBILITIES :- Attending,Understanding & responding to Customer queries/issues over chat.- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.
Requirements :
- The candidate should have excellent written communication skills along with reading skills.
- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
WORKING SHIFT: Rotational , 8 hours
JOB TYPE: FULL TIME
Benefits
- On time salary
- inter- tech work
- Skill upgradation trainings
- Soft skills trainings
- Rewards and recognitions
- Weekly de-stressing activities
