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18/03 Noorun Rehmani
Human Resources Generalist at StyleCracker

Views:54 Applications:19 Rec. Actions:Recruiter Actions:0

StyleCracker - Associate - Customer Care (2-5 yrs)

Mumbai Job Code: 115411

Requirement: Immediate

Education Qualification: HSC & above

Experience: 2-3 years quo experience in a relevant customer service or customer-facing role

Candidate credentials : Confident well-spoken person with excellent people skills and hospitable personality. She/he should be ideally having been trained in the service industry. Exceptional written and verbal communications. Digitally aware and savvy. Multi- lingual capability will be an advantage

Job Description : 

- Highly driven and is able to maintain and manage customer relations on a day-to-day basis.

-  Is flexible and pro-active and thrives in a fast-moving start-up environment.

- Confident and articulate, comfortable dealing with customer issues and an ability to exceed customer expectations.

-  Excellent organisational and time management skills

-  Experience dealing with high value and high spending customers will be an advantage.

-  Customer satisfaction report collection

-  Responding to general and Specific customer service enquiries

- Managing and responding in a timely manner complaints or concerns ensuring customers are kept well informed

-  Liaising with other internal departments to ensure speedy and accurate response

- Act as a brand ambassador and develop and nurture on-going relationships with VIPs

-  Co-ordinate with both the logistics and the product team

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