Engagement Manager - Jaipur

Job Objective:

- To lead hospital engagement and onboarding function for the assigned region.

- To expand the network by acquiring new clients and to ensuring that existing memberships are maintained. To ensure that sourcing activities run smoothly.

- To negotiate the best rate contracts in line with the company's cost-cutting plans.

Key Responsibilities (What you will do) :

1. New Business/Client Acquisition :

- Implement the strategic roadmap and sales plan to onboard new clients and penetrate markets, expanding our brand's presence and reach throughout the region.

- As the brand's evangelist, pitch the story of how we effectively improve the performance of our member Hospitals, reduce cost, and thus positively impact patient care.

- Build deep relationships and networks with C-suite executives within the identified Healthcare facilities and Medical Manufacturers/Suppliers in the region.

- Own the key Hospital accounts in the region and ensure value proposition delivery and client success.

- Own the customer experience journey with the mission to improve the satisfaction of members onboarded with incremental improvements in their supply chain performance and commercial capabilities.

- Lead the market research function in the region to identify new business opportunities, existing trends and ensure long-term success of the company.

- Drive interest and adoption rate of our value proposition across the medical fraternity and practices.

2. Client Retention :

- Own the client relationship management function within the region, interact with key clients to maintain strong member relationships.

- To drive client retention by ensuring renewal of member Hospitals contracts

3. Onboarding Business Partners - Manufacturers / Distributors:

- Lead steps to initiate onboarding discussions with target manufacturers, follow-up till successful closure is reached.

- Ensure preferred pricing and transaction fees agreements are signed off.

- Invent negotiation strategies and secure profitable deals with vendors.

- Discover and partner with trustworthy vendors and suppliers.

4. Management Reporting :

- Own the Internal Sourcing Review MIS ; update and maintain on a real-time basis.

- Create a system of gathering service requests from the Service Delivery (Operations) team with regard to vendor partners and timely closures on the same.

- Support all other Sourcing data information required by Management or Investors.

5. Ongoing Communication with Business Partners :

- Monthly Communication plan and inputs to manufacturers.

- Add to the company's supply portfolio and bring in transparency in sourcing and supply.

- Improve communication between network hospitals and our supplier partners, mitigating the risk of pharmaceutical and other consumables supply shortages.

6. Invoicing to Business Partners :

- Own the invoicing of vendors - ensure that invoices are raised timely and accurately every month, follow up on accounts receivables, as per agreement.

Expected Outcomes (What results will determine success):

- Number of Agreements signed off with manufactures/suppliers.

- Timely Rate Contracts made available for network hospitals.

- Timely and accurate Invoicing.

- Accurate Management Reporting and Timely Communication with partner manufacturers - % of Purchase value addressed, and Purchase orders released by the network hospitals.

- Savings % of all Hospital Projects Savings delivered to clients.

- Number of Hospitals Onboarded, Purchase Value increase.

- Client engagement pipeline created ability to generate strong leads. - Conversion% at each stage of the Sales funnel.

- New market penetration.

- Timely resolution of business roadblocks.

- Market insights and client profiling, new opportunities identified. - No. of member contract renewals

Primary Interfaces: Manufacturers, Suppliers, Internal Operations team

Qualifications & Experience :

- MBA from Tier II college with 5-8 years of business development/concept selling/Fulfilment experience.

- Demonstrated history of consistently exceeding sales figures achievement both individually and with highly successful teams.

- Good knowledge of the supply chain process, Storyteller, persuasive, and exceptional convincing skills.

- Strong project management, leadership skills, business acumen and detail oriented.

- Exceptional leadership and management skills.

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