Location : Delhi/NCR

About role : The SAM Head leads and oversees activities of the entire strategic account management department. He/ She expands and maintain relationships with strategically important and large Clients. Assigned to the highest-value strategic consumers, the Head is responsible for assigned strategic account targets and sales quota.

- The Head of Strategic Account Management represents the whole spectrum of the businesss products and services to the assigned consumers. He /She also lead strategic account planning and ensure that all assigned consumer accounts within the department are catered for and that their needs and expectations are met by the business.

- Objectives and Responsibilities of the Large Account Zone Head Leadership/Supervisory Role:

- Leadership over the strategic account department. (Should have managed/handled 30-40+ accounts).

- Leads the department through the implementation of a consumer based mode of operation.

- Deals in the achievement of excellence and insight in order to surpass consumer expectations.

- Proactively leads the businesss strategic account planning processes and develops performance objectives, sales targets, and critical milestones for weekly/monthly/annual periods.

- Leads the department in assessing, clarifying, and validating consumer needs on a regular basis.

- Develops solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet strategic account performance objectives and the consumers expectations.

- Zone Head is accountable for the achievement of the departments assigned targets for profitable sales volume and achievement of the businesss overall objectives. He/She also formulates the departmental vision and values and oversees their adoption through the department, hence, forming the departments working culture.

- Zone Head plays a mentorship role to strategic personnel in the account management department, assisting in the execution of duties where necessary, constantly honing their skills, ensuring their constant professional improvement, and essentially readying them to occupy his position in the future.

Strategy:

- Tasked with playing the lead strategic role in the account management department. In this capacity.

- He/She drives and develops account specific growth strategies and approaches. Strives to establish industry leading -initiatives that influence the position of the business in the industry, solidifying its position as a market leader.

- Here, the Head also establishes revenue goals and strategies that advance the accounts performance and enables the achievement of the departments as well as the businesss financial goals.

Relationship Management :

- Tasked with building strong and long-lasting relationships with consumers through the creation of long term planning and understanding. This also done through the establishment of a solid understanding of the competitive market in order to realize how best to acquire and retain high-value consumers.

- Develops industry leading relationships with external strategic account contacts in order to ensure that the business receives constant leads on potential strategic clients.

- Additionally, the Zone Head develops and maintains healthy relationships with senior managers for all strategic accounts in order to guarantee their smooth execution. In this position, he/she engages in strategic account events, seminars, and plays an active role in industry movements where he gathers information that keeps the business at par or even ahead of competition and up to date with the latest best practices in account management.

Collaboration :

- Highly collaborative one, where he/she works to create cross-functional engagements and understandings with necessary departments, for example, the marketing departments in an attempt to align goals and approaches that facilitate smooth achievement of strategic account objectives. In this position, the Head also works with the finance department in determining financial requirements for the department and developing the departments internal budgetary allocation.

- Head also works closely with the HR department in establishing the recruitment criteria for the account management department in order to ensure efficient execution of duties and overall performance at all levels of the department. In this capacity.

- Head also works closely with senior sales management/ Zone Sales Head and strategic stakeholders in the establishment of departmental strategies, goals, and targets.

Analytics :

- Plays an analytical role where he conducts research and gathers data on the consumers, the market, and competitive environment in order to identify strategic improvement areas in account maintenance and management.

- The Head is tasked with developing and implementing consumer growth plans, measurement, performance benchmarking, troubleshooting performance gaps, formulating and nurturing outstanding initiatives.

- In this capacity, the Head gathers data and information both from his/her own initiatives and from junior strategic account management compiling it, analyzing it, and creating formal reports and presentations that will be used collaboratively with senior strategic account management in the formulation of decisions and strategies. The Head also measures the departments performance, weighing it against the businesss targets and KPIs, which also enables the identification of areas of improvement and avails crucial information for strategic development of the business.

Other Duties : The Head also handles other such duties as he may deem fit in the execution of his duties or duties as assigned by the Sales Head/EVP/MD

Required Qualifications Education : The Head must have a masters degree in Sales, Marketing, Customer Relationship Management, Business Management, Business Administration, Communications, or any other related field. An equivalent of the same in working experience is also acceptable for this position.

Experience : A candidate for this position must have a minimum of 10+ years in working experience working in strategic account management position within a fast-paced and highly competitive business environment, preferably working as a Senior Strategic Account Manager. A suitable candidate will have an impressive track record in meeting and even exceeding sales targets.

The candidate will also have a proven and successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships. A suitable candidate will also have an ability to lead, develop, and motivate a team of account managers, leading them to the achievement or even surpassing of goals/targets.

Communication Skills : Communication skills are a paramount requirement of this position. First of all the performance of the entire strategic account managementteam is dependent on the clarity and effectiveness of communication from the Head of Strategic Account Management. Additionally, the Zone Head interacts directly with consumers and, as such, he/she must be capable of maintaining clear, unambiguous, exhaustive, and fulfilling communications with the consumers leaving them feeling satisfied and tended to.

- The Zone Head will also create reports and presentations for senior sales management, junior strategic account managers, clients, collaborating personnel, and strategic stakeholders. For this reason, he must be in a position to communicate even the most complex messages in clear, understandable, and convincing terms as well as being able to tailor messages for varying audiences in a relatable manner.

Ms Office : The Head must demonstrate high proficiency in Ms Word, PowerPoint, and Ms Excel, which are necessary for the creation of visually and verbally engaging reports and presentations for the senior sales management, clients, strategic stake holders etc.

Analytical Skill : A candidate for this position must also have a passion and genuine interest in consumer/market research as well as the insights that result from such analyses. The Head must have an ability to demonstrate an understanding of standard sales analyses and an ability to extract useful insights from raw data and information for the purpose of strategy creation, furthering strategic account agendas, and enabling the achievement of goals and targets.

Interpersonal Skills : The Head must be customer-oriented, be patient in order to manage difficult consumers, be result-focused, demonstrate integrity and respect in the performance of his duties, be selfmotivated going beyond the call of duty, have an ability to handle multiple projects simultaneously and meet deadlines, have exceptional organizational skills, and demonstrate calmness in uncertain and stressful situations inspiring the same in his team.

People/Leadership Skills : The candidate for this position must be a committed and highly collaborative individual who values the input of colleagues and involves others in important decision making. He must demonstrate and ability to lead with a vision establishing a healthy working culture in his team. The candidate will be likeable and approachable making it easy for junior and collaborative personnel to follow him and enabling him to earn the trust of clients and senior sales personnel.

JOB SKILLS REQUIRED FOR HEAD OF STRATEGIC ACCOUNT MANAGEMENT

Presentation Skills : 

- Delegation

- Team Building

- Writing REPORTS AND PROPOSALS

- Revenue/SALES Generation PLANNING

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