Head - Business Practice at ThinkResource Infosolutions
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Strategic Account Manager - IT (2-4 yrs)
Strategic Account Manager
- As a Strategic Account Manager, you will act as a focal point of contact after the client goes live.
- The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction.
Job Functions / Responsibilities :
- Communicate with assigned clients to assess their comfort level with the Client's EHR,understand their business operations, and help them reach their goals through our - Know Your Client- initiative.
- Understand your clients- practices - including growth opportunities and risks - so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.
- Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions.
- Analyze practices and recommend products, features, and/or services to improve clients-workflows and patient care.
- Manage client requests and expectations by working with internal teams,including Interfaces, Project Management, Technical Support, Development and IT.
- Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.
- Bachelor's degree or Master's degree (preferred).
- Healthcare, account management, and/or technology experience are a plus.
- Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike.
- Strong analytical and problem-solving skills.
Other Skills and Abilities :
- Effective collaboration across teams and organizational levels.
- Multitasking ability in a fast-paced and often stressful work environment.
- Confidence in using individual discretion while dealing with clients.
- High work capacity, with a commitment to urgency and results.
- Honesty and dependability, combined with a positive, professional, and polite manner.
- Ability to work autonomously and proactively.
- Familiarity with basic workplace conflict resolution skills.
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