HR at Careerist Management Consultants
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Store Manager - Telecom (2-5 yrs)
Job Title : Store Manager
Level: Assistant Manager
Reports to : Zonal Retail Lead/Branch Manager
Industry: Leading Telecom MNC
Location : Varanasi, Kanpur
About Client :
Our client is a world's second largest and India's largest telecom multinational conglomerate, having the turnover of US$ 6.6 billion.It owns and operates networks in 26 countries and has partner networks in over 50 additional countries
Role Summary :
The person should be responsible for entire store operation i.e. resolving customer queries, customer services, team handling, visual merchandising, profit and loss, sales target achievement
Job Responsibility :
- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
- Increase revenue per footfall by aiding customers purchase decisions
- Achieve profitability (Return on investment) targets for the store
- Manage churn and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Execute marketing, branding and promotion activities
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Desired Candidate Profile :
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management
- Must have full time graduate
- Having strong communication and presentation skills
PG - MBA/PGDM - Any Specialization
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