Store Manager - Sales - D2C Linen brand (2-5 yrs)
Headquartered in India's textile hub, Mumbai, our client offers a unique collection of organic ready-to-wear and home linens. Crafted from breathable and biodegradable pure linen fabric, these products are a perfect blend of comfort and style.
Founded in 2020 by a woman entrepreneur who is a NIFT/ MICA alumni, the products are available through its own website as well as popular ecommerce portals.
As a Store Manager, You will be responsible for delivering exceptional customer service.
What you will do:
- Greeting and assisting customers in a friendly and approachable manner
- Providing expert advice on fashion trends, styles, and product selection
- Addressing customer inquiries, concerns, and feedback with professionalism and empathy
- Staying updated on the latest fashion trends and product offerings
- Demonstrating a comprehensive understanding of the merchandise to assist customers effectively
- Actively engage customers to promote products and enhance their shopping experience
- Upselling and cross-selling products to meet or exceed sales targets
- Resolving customer issues promptly and efficiently to ensure a positive shopping experience
- Collaborating with team members and management to address complex customer concerns
- Ensuring the shop floor is well-maintained, organized, and visually appealing
- Assisting in restocking shelves and arranging merchandise displays
- Communicating effectively with customers, colleagues, and management
- Providing clear and accurate information about products, promotions, and store policies
- Collaborating with fellow associates and contribute to a positive and cohesive team environment
- Assisting in training new team members as needed
What you need to have:
- Previous experience in customer service or retail, preferably in the fashion industry
- Excellent communication skills with a friendly and approachable demeanor
- Passion for fashion and a keen sense of style
- Ability to work in a fast-paced environment and handle multiple tasks
- Proven ability to meet or exceed sales targets
- Flexibility to work weekends, holidays, and variable schedules