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17/09 Himani
HR at Matrix Management Services

Views:836 Applications:195 Rec. Actions:Recruiter Actions:9

Store Manager - Retail (6-12 yrs)

Chennai Job Code: 129644


The Store Manager's overall responsibility is to lead a radical customer and employee experience that drive Key Performance Indicators (KPI) results that maximize store performance.

As a part of the overall role as Store Manager, there are 3 major areas of responsibility: People, Product and Place.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as needed.)

People: Development & Team Building

- Recruit, Hire, Promote and Retain top talent.

- Sets the standard of Team Performance and creates teams that consistently achieve stated goals.

- Demonstrated ability to set goals that are specific, actionable and based on established KPI's.

- Sets the example by demonstrating personal customer service and selling skills.

- Focus on succession planning to ensure Team career goals are met and internal promotions fill open positions.

- Develops team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided.

- Consistently building employee knowledge base by engaging in continuous education, role-playing and effective delegation of tasks.

- Execute Fossil Brand Philosophy and Company Vision.

- Recognizes performance issues in a timely fashion and partners with Area/District Manager for resolution.

- Create Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.

People: Leadership and Communication:

- Demonstrates and ensures that the store embodies Fossil's 6 Core values.

- Communicates successes, opportunities and solutions to Area/District Manager.

- Forms partnerships throughout the organization.

- Is a leader amongst peers.

- Participates and is fully engaged in Conference Calls & Team Meetings.

- Inspires and motivates others by demonstrating the highest level of personal performance.

- Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.

- Drive employee engagement.

- Maintains high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.


- Ensures that all directives for Floor sets and Plan-o-Gram's (POG) are executed on time and within allowable hours.

- Knows the best sellers, the required placement, and ensures that sales are at or above company performance.

- Imparts product knowledge utilizing tools provided.

- Provide consistent Radical Customer experience through flawless presentation standards.

Place: Operations:

- Executes effective schedules that take in to account business trends, & sales associate performance to maximize opportunity.

- Manages payroll effectively and on budget.

- Maintains neat, clean, and organized total store environment.

- Achieves Sales Plan at - M- Meets Expectation.

- Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion at - M- Meets Expectation.

- Meets compliance standards to complete tasks.

- Maximizes customer experience through effective time & task management plan.

- Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operational controls.

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