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10/06 Shashi
HR Manager at StockDaddy

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StockDaddy - Key Accounts Manager/Client Success Manager (2-5 yrs)

Gurgaon/Gurugram/Delhi NCR Job Code: 329606

Overview :

As a Key Accounts Manager, you will play a pivotal role in managing the daily operations and sales activities of 5-6 franchise centers. You will work closely with franchise partners to ensure smooth operations, drive sales growth, and maintain high standards of customer service.

Responsibilities :

1. Operations Management :

- Oversee the day-to-day operations of assigned franchise centers.

- Implement and enforce operational procedures and policies.

- Monitor inventory levels and ensure timely replenishment.

- Coordinate with the central team for logistical support and resources.

2. Sales and Business Development :

- Develop and implement sales strategies to achieve revenue targets.

- Conduct market research to identify potential opportunities for business growth.

- Build strong relationships with key accounts and negotiate contracts.

- Provide sales training and support to franchise staff to enhance performance.

3. Customer Service Excellence :

- Ensure a high level of customer satisfaction by addressing queries and resolving issues promptly.

- Monitor customer feedback and implement improvements as necessary.

- Maintain a customer-centric approach in all interactions.

4. Reporting and Analysis :

- Generate regular reports on sales performance, operational metrics, and customer feedback.

- Analyze data to identify trends, opportunities, and areas for improvement.

- Provide actionable insights to management for decision-making.

5. Team Collaboration :

- Collaborate with cross-functional teams including marketing, finance, and HR to achieve business objectives.

- Foster a collaborative and positive work environment within the franchise centers.

Qualifications :

- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.

- Min. 2 Years experience in key accounts management or operations, and sales, preferably in a franchise or retail environment.

- Strong leadership skills with the ability to motivate and inspire teams.

- Excellent communication, negotiation, and problem-solving abilities.

- Proficiency in Microsoft Office and CRM software.

- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

- Proficient in Advanced data analysis on MS Excel, Power BI & SQL

Benefits :

- Competitive salary package

- Professional development opportunities

- Positive and inclusive work culture

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