StockDaddy - Academic Coordinator - Customer Support (0-2 yrs)
- We are seeking a dedicated and motivated individual to join our team as a Customer Support Academic Coordinator. In this role, you will be responsible for providing exceptional customer service. to students, and educators, ensuring a positive experience with our academic services.
1. Serve as the primary point of contact for inquiries related to academic services, including course materials, scheduling, and program information.
2. Respond promptly and professionally to all incoming customer inquiries via phone, emails, providing information and solutions to their questions and concerns.
3. Assist students and with course enrollment, registration into the application, and guiding them through the necessary steps and troubleshooting any issues that may arise.
4. Collaborate with academic mentors and instructors to address student needs and facilitate communication between students and mentors
5. Maintain detailed records of customer interactions and transactions, ensuring accuracy and completeness of information in our database systems.
6. Monitor customer feedback and satisfaction levels, identifying areas for improvement and implementing strategies to enhance the overall customer experience.
7. Stay informed about company policies, procedures, and academic programs, continuously updating your knowledge to provide the most relevant and up-to-date information to customers.
8. Contribute to the development of customer support resources, such as FAQs, knowledge base articles, and instructional guides, to improve self-service options for customers.
- Previous experience or fresher in customer service or academic support roles preferred.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong interpersonal skills and the ability to build rapport with diverse individuals, including students, parents, and faculty members.
- Detail-oriented with exceptional organizational and time management abilities.
- Proficiency in Microsoft Office and experience with CRM software or customer support platforms is a plus.
- Ability to work independently and collaboratively in a fast-paced environment, demonstrating flexibility and adaptability to meet changing priorities