Roles and Responsibilities :

- Responsible as the first point of contact for sales coordination, enquiries management, order timely processing and tracking management with accuracy and timeliness.

- Connect with client after getting data from sales/business development and project management.

- Handling, follow- up and supervising sales team and dealers for the respective region(s).

- Support team's progress to improve their productivity & efficiencies by fulfilling their revenue target by ensuring seamless backend operations & team's progress.

- Handle complaints from customers by giving after-sales support.

- Check & clear bills/sales expenses of employees.

- Coordinate with sales & dealers for visit schedule, orders, payment and ensuring they are processed accordingly to client requirement & ensure all order are accurate and delivered on time.

- Coordinating with other departments to ensure order process with accuracy and timeliness as per the requirement of the customer.

- Assist the sales team to generate new inquiry-based on the available data base and new data.

- Developing and maintaining filling systems to maintain sales records.

- Maintain updated dealer data in the system & schedule works by collecting data from sales/ business development and project management.

- Meet monthly targets by ensuring staff meets their quotas and goals.

- Handling urgent calls, emails and messages, answering customer queries, arrange delivery dates, etc.

- Follow up of pending orders/clearance on priority/feedback of new customer.

Candidate Profile :

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