About the Company :

- Staqu Technologies is an award-winning AI research firm with 7 years of experience in providing AI-based plug n play video analytics solutions across the industries like Retail, Manufacturing, and Infrastructure. With its proprietary product JARVIS ( Joint AI Research for Video Instance and Streams), Staqu is revolutionizing safety, security, and operations using existing CCTV infrastructure and making the world safer and smarter.

- Staqu works with industry-leading technology partners to complement core technologies and provide customers with powerful and comprehensive video analytics solutions.

Responsibilities :

- Act as a single point of contact for all Support-related post-sales activities (pre-implementation through steady-state and renewal), managing highly visible, and strategic enterprise accounts to ensure the highest levels of customer satisfaction

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

- Maintain existing customer success metrics and data as directed.

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.

- Review the customer journey, identifying how it's supported, taking a approach in helping clients overcome issues and achieve goals

- Collaborate, solve problems, and/or strategize upcoming client meetings with team members.

- Prepare necessary documentation or visuals for the clients to demonstrate the performance of campaigns to identify areas of improvement

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Skills Required :

- Proven work experience of 1-2 years in Customer Success or Account Management relevant roles.

- Experience in communications, marketing, sales, or customer service will be an added advantage.

- Experience in delivering client-focused solutions.

- Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.

- Excellent time and project management skills.

- Ability to prioritize and meet critical deadlines.

- Excellent listening, negotiation, and presentation abilities

What's on offer?

- Unlimited potential for career progression

- Industry-leading training and development throughout your career

- Market Leading CTC package plus Excellent Bonus Potential

Job Location : Gurgaon

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