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17/10 Sami Ali
Senior HR Executive at StanPlus Technologies Pvt Ltd

Views:107 Applications:34 Rec. Actions:Recruiter Actions:8

StanPlus - Team Leader - Customer Service (3-5 yrs)

Hyderabad Job Code: 133149

- Must have experience in leading a team of 10-30 call centre agents.

- Oversee team performance analysis and update senior management.

- Handle all escalations related to customers in a professional manner.

- Act as a mentor to the team, train, and evaluate their performance.

- Maintain data on team attendance and leaves on a daily/weekly/monthly basis.

- Monitoring and auditing calls of respective team members and share feedback.

- Implementation of performance measures in the team.

- Conduct daily team meetings before shift start and share updates in regards to the process.

- Conduct 1x1 meetings with team members and share feedback.

- Must be flexible to work in all shifts.

- Proven work experience as a Team Lead in the call centre process.

- Excellent communication skills with fluency in English, Hindi and Telugu is mandatory.

- Fluency in other languages will be a plus.

- Domain experience in Healthcare would be an advantage.

Desired Candidate Profile:

- Mandatory fluency in English, Hindi, Telugu

- 3-4 years- experience in Customer Services,preferably in voice or retail process

- Excellent listening skills and Verbal Communication & Data Entry Skills

- Problem Solving, Multi-tasking, Stakeholder Management

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