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23/03 Sami Ali
Senior HR Executive at StanPlus Technologies Pvt Ltd

Views:21 Applications:3 Rec. Actions:Recruiter Actions:2

StanPlus - Executive - Customer Service (1-3 yrs)

Hyderabad Job Code: 116025

Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.

Areas of responsibilities:

- Determine the requirements by working with customers.

- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

- Fulfil requests by completing transactions; entering requests in system or forwarding requests.

- Sell additional services by recognizing opportunities explaining the benefits of additional features.

- Maintain call centre database by entering information.

Desired Candidate Profile:

- Mandatory fluency in Kannada/Odiya/Marathi, English & Hindi

- 1-2 years exp in Customer Service Experience; preferably in voice or retail process

- Listening skills, Phone Skills, Verbal Communication

- Data Entry Skills, Problem Solving, Multi-tasking

If interested, you can directly reach us

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