Senior HR Executive at StanPlus Technologies Pvt Ltd
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StanPlus - Executive - Customer Service (1-3 yrs)
Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.
Areas of responsibilities:
- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in system or forwarding requests.
- Sell additional services by recognizing opportunities explaining the benefits of additional features.
- Maintain call centre database by entering information.
Desired Candidate Profile:
- Mandatory fluency in Kannada/Odiya/Marathi, English & Hindi
- 1-2 years exp in Customer Service Experience; preferably in voice or retail process
- Listening skills, Phone Skills, Verbal Communication
- Data Entry Skills, Problem Solving, Multi-tasking
If interested, you can directly reach us