Key Responsibilities :

- Handle customer queries on both calls & emails

- Action oriented, self-disciplined and organized

- Effective time management skills and ability to prioritize work time to ensure productivity and department standards

- Ability to communicate clearly with both internal and external customers

- Good comprehension skills - ability to clearly understand and address customer issues appropriately

- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

- Good typing skills

Preferred Criteria :

- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

- Should ensure Work-like environment with no disturbance during the work hours.

- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus :

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

Problem Solving Skills :

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

Background (essential and desired) : 

- 1 to 2 yrs exp. Desired

- Fresher will work fine too if the skillset if right

- Shifts Morning shifts

- Week Off Rotational

Education (essential and desired) : Graduate

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.