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15/09 Siva
Operations Head at SSSemart

Views:9 Applications:4 Rec. Actions:Recruiter Actions:1

SSSemart - Manager - Customer Service (2-6 yrs)

Chennai Job Code: 233834

SSSMart is an Ecommerce venture based out of Chennai. We are looking for Customer Service Manager with below Job Descriptions:

- Develop & Lead a team of 10 to 15 associates

- Responsible for the overall direction, coordination and evaluation of the team

- Responsible for Setting up end to end in house Customer Service process and give insights to management

- Develop and achieve performance goals and objectives in order to achieve customer promise expectations

- Voice of the Customer: Summarizing and providing critical analysis to top 3 customer issues to be improved

Basic Qualifications :

- Minumum 2-5 years- experience in Contact Center Operations (Customer Service for Ecommerce)

- Have Exposure to CRM software like Ameyo, Knowlarity & Ozonetel

- Strong oral (speaking, listening, interpretation) and written communication skills

- Able to work in an ambiguous, internet-speed environment

- Passion for ensuring a great customer experience with every case/contact

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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