HR Executive at Sri Velavan Motors Pvt. Ltd.
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Sri Velavan Motors - Executive - Customer Relationship (2-5 yrs)
Customer Relationship Executive
Job Description :
- Handling clients, regular follow-ups of the clients.
- Maintaining healthy relations with the client.
- Communicating with existing clients on calls & fixing appointments.
- Have to attend and handle client meetings.
- Making welcome calls to the clients in order to impart all the relevant information related to them.
- Understanding the customer's interest while sharing their feedback
Responsibilities and Duties :
- Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
- Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
- Making sure the customer database is correctly segmented for targeted marketing activities.