Community Manager and Operations at Squadrun Pvt

About Squad : 

Squad combines crowdsourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.

Our product :

SquadVoice: Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India.

After seeing very impressive growth in India, we- re launching in the US market. This candidate would be one of the early members to launch this market.

Overall Responsibilities :

- Hire, train and manage contractors (remote worker-partners) in the US

- Manage multiple client outreach campaigns for US clients, on our platform

- Accurately respond to customer inquiries through our instant messaging software

- End to end Metrics tracking and live system monitoring for all projects

- Liaise between the client's operations team and contractors to deliver SLAs.

Requirements:

- 1-2 years of relevant work experience in operations or client management.

- Great written communication skills: Priority number one. Being able to communicate effectively in a fast-paced, written medium is a must.

- Excellent client-facing and internal communication skills

- Must have experience of handling foreign (preferably US based) clientele (relevant experience in US tele-calling BPO is a plus)

- Strong quantitative and analytical skills - working experience of Microsoft Excel

- Solid organizational skills including attention to detail and planning.

Logistics:

Location: Noida

Time slot: Pacific hours (US timings) / IST 8 pm to 8 am

Joining Date: Immediate

Rotational Night Shift

Compensation: Full time: 3,60,000-5,80,000 PA (Fixed + Variable Component)

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