SpinOnWeb - Executive - Technical Sales & Support (1-2 yrs)
Technical Sales/Support Executive (Inbound Process):
Degree Level Bachelor's Degree
Degree Field(s) Any Graduate
Experience 06 months - 2 Years
Key Skills Excellent Communication Skills, Excellent Selling Skills, Facebook Calls, Emails Calls
Job Type Full Time
Working Days 5 Days
Shift Type Flexible with shifts (According to US Timings)
No. of Positions 10
Interview Process In - person Round, HR discussion
Benefits Lucrative Incentives & Meals
Cab Facility No
Role Overview:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
Responsibilities:
1) Responds to customer technical problems/issues related to hardware, software and networking via e- mail/chat and phone.
2) Owns customer issues from beginning to resolution (handles in place).
3) Assists customers by diagnosing problems and providing resolutions for technical and service issues.
4) Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
5) Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
6) Recreates, identifies and provides input on unique or recurring customer problems.
7) Remains knowledgeable of iOS/Iphone product line, current industry products and technologies.
8) Focuses on delivering a positive customer experience according to iOS/Iphone standards.
9) Monitors and tracks issues to ensure accurate resolution
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
