08/08 Shyna Anand
Recruiter at PaddyDove Consulting

Views:17 Applications:6 Rec. Actions:Recruiter Actions:4

Specialist - Service & Sales - BFSI (0-4 yrs)

Chennai Job Code: 86146

Serv & Sales Specialist

Job Profile:

- Retention calling to Credit Card customers on the closure requests

- Explaining the T&C, resolving customer queries and taking customer feedback on his card

- Highlighting credit card features to the customer, soft retention efforts, retention tool usage to convince irate customers

- Effectively coordinating with stakeholders/other units in case of customer queries/dispute

- Daily MIS/ reporting for preclosure calls with the customer feedback

Skills:

- Strong communication skills - written and verbal

- Preferably good understanding of the cards inbound process

- Effective query resolution skills & convincing skills

- Focus on successful call retention

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