Recruiter at PaddyDove Consulting
Views:24 Applications:9 Rec. Actions:Recruiter Actions:6
Specialist - Service & Sales - BFSI (0-4 yrs)
Serv & Sales Specialist
Job Profile:
- Retention calling to Credit Card customers on the closure requests
- Explaining the T&C, resolving customer queries and taking customer feedback on his card
- Highlighting credit card features to the customer, soft retention efforts, retention tool usage to convince irate customers
- Effectively coordinating with stakeholders/other units in case of customer queries/dispute
- Daily MIS/ reporting for preclosure calls with the customer feedback
Skills:
- Strong communication skills - written and verbal
- Preferably good understanding of the cards inbound process
- Effective query resolution skills & convincing skills
- Focus on successful call retention
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
