Specialist - Customer Support - Email & Chat Process (0-5 yrs)
Email - Chat Process - Customer Support Specialist | MNC Jobs
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work, including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
