Specialist - Customer Support - Email & Chat Process (0-5 yrs)
Email - Chat Process - Customer Support Specialist | MNC Jobs
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work, including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction
