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22/06 Nisha
HR at exoacre

Views:26 Applications:18 Rec. Actions:Recruiter Actions:2

Specialist - Customer Support - Email & Chat Process (0-5 yrs)

Metros/Delhi NCR Job Code: 219506

Email - Chat Process - Customer Support Specialist | MNC Jobs


- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

- Prepare complete and accurate work, including appropriately notating accounts as required

- Participate in activities designed to improve customer satisfaction

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