VP - People & Operations at Spark Eighteen
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Spark Eighteen - Account Manager - Client Servicing (3-6 yrs)
Job Description
1. Client Relationship Management : Penetrating the given account & continue to engage and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long- lasting customer relationships
2.Market Research : Collect Intelligence on the clients, their market, competitors & industry
3. Account Management : Smooth & Timely Delivery of all requirements (project/report/escalations/minutes/meeting) to clients and manages client Satisfaction.
4. Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow up on closure
5. Track Contract signing, Agreement receipt & overdue collections etc.
6. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection
7. Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts.
8. Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account
9. Operating as the lead point of contact for any and all matters specific to assigned account
10. Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process.
11.This position may require occasional travel
12.Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account
