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05/01 Suruchi Soni
HR Manager at Socio Loca

Views:49 Applications:24 Rec. Actions:Recruiter Actions:24

Socio Loca - Manager - Client Relationship (2-3 yrs)

Any Location/Pune Job Code: 192536

Client Relationship Manager

Requirements:

- Exemplary Communication skills & grasp of the English language

- Thorough knowledge of the Digital Marketing Industry

- Experience- 2+ Years

- Age Group - 23-33

- Educational Qualification- Bachelor's Degree or Higher

Job Description:

- Customer servicing skills and experience

- Experience in the Digital Marketing Industry

- Experience in communicating client feedback to the content and design teams

- Coordinating with the team in order to ensure optimum utilization of resources to increase client satisfaction

- Experience in client expectation management

- Strong problem-solving skills

- Strong verbal and written communication skills to call, email, and meet with clients

Job Responsibilities:

- Serving as the main point of contact between clients and the agency

- Understanding the needs and goals of clients and building plans to achieve them

- Timely follow-ups with clients to ensure they're satisfied with the work being done

- Addressing concerns or issues clients may have and working with individual teams/employees or the senior management to resolve them

- Researching competitors and keeping up-to-date with trends and best practices to ensure client success

- Collaborating closely with the internal team to build strategies, program timelines and meet client expectations

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