HR Executive at Information Technology
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SocialPilot - Manager - Customer Success (2-3 yrs)
- Establish a trusted partner/advisor relationship with assigned clients and drive value with our product
- Work closely with customers to understand their measures of success and identify areas for improvement
- Create strategies, ideas and proposals on how to increase product adoption and usage.
- Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction
- Ensure customers- expectations are being met by internal support organizations.
- The ideal candidate shall possess excellent managerial, communication and consultancy skills. A strong track record of success is a must.
- Bachelor's degree (or equivalent job-related experience)
- 2+ years of experience in managing a variety of accounts
- Experience in client facing roles
- Strong customer communication and interpersonal skills; ability to provide timely communications to customers is vitally important
- Ability to quickly develop effective working relationships with internal and external contacts
- Customer market know-how working conditions
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