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14/09 Amit Prabhu
CoFounder at Sneed Technologies Pvt Ltd

Views:156 Applications:1 Rec. Actions:Recruiter Actions:0

Sneed - Customer Support Executive (1-2 yrs)

Bangalore Job Code: 2056

JOB BRIEF

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

RESPONSIBILITIES

- Effectively manage large amounts of incoming queries and bookings

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

REQUIREMENTS

- Proven customer support experience

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication skills

- Ability to multi-task, prioritise, and manage time effectively

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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