HR Executive at Snapbizz Cloudtech Pvt. Ltd.
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SnapBizz - Manager - Brand Engagement (4-10 yrs)
Job brief
We are looking for an Engagement Manager to build positive relationships with clients during projects. You- ll be assigned clients- first point of contact, ensuring that our customers remain satisfied with our services.
To succeed in this role, you- ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you- re a team player and a problem-solver, we- d like to meet you.
Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.
Responsibilities
- Work strategically - carrying out necessary planning in order to implement and achieve the Targets.
- Meet with customers/clients face to face or over the phone
- Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.
- Generate leads and cold call prospective customers.
- Seek out the appropriate contact in an organisation.
- Identify new business opportunities - including new markets, growth areas, trends, customers, products and services.
- Assisting customers with using our services throughout projects.
- Helping solve client problems and managing financial aspects of contracts
- Ensuring contracts are carried out according to agreed terms
Requirements
- Proven experience as an Engagement Manager
- Project management experience
- Background in sales and customer service is a plus
- Proficient in MS Office and CRM/project management software
- Strong organizational and multitasking skills
- Customer-oriented approach
- Excellent verbal and written communication abilities
- Sharp business acumen
- Problem-solving aptitude
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