09/04 lavina Jain
HR Executive at Snapbizz Cloudtech Pvt. Ltd.

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SnapBizz - Manager - Brand Engagement (4-10 yrs)

Bangalore Job Code: 70135

Job brief

We are looking for an Engagement Manager to build positive relationships with clients during projects. You- ll be assigned clients- first point of contact, ensuring that our customers remain satisfied with our services.

To succeed in this role, you- ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you- re a team player and a problem-solver, we- d like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

- Work strategically - carrying out necessary planning in order to implement and achieve the Targets.

- Meet with customers/clients face to face or over the phone

- Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.

- Generate leads and cold call prospective customers.

- Seek out the appropriate contact in an organisation.

- Identify new business opportunities - including new markets, growth areas, trends, customers, products and services.

- Assisting customers with using our services throughout projects.

- Helping solve client problems and managing financial aspects of contracts

- Ensuring contracts are carried out according to agreed terms

Requirements

- Proven experience as an Engagement Manager

- Project management experience

- Background in sales and customer service is a plus

- Proficient in MS Office and CRM/project management software

- Strong organizational and multitasking skills

- Customer-oriented approach

- Excellent verbal and written communication abilities

- Sharp business acumen

- Problem-solving aptitude

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